Not all cleaning contractors are made equal. We all know that there is sometimes a disparity between what you have been promised and what you actually receive. Here are the top ten indications that you are getting a poor service from your cleaning contractor.
The contractor doesn’t carry out a full appraisal of your needs. Even before you start working with them, they are more concerned with telling you what you get rather than tailoring a service to your individual needs. In other words, they are not listening. Unfortunately, this normally precedes an overpriced and substandard service.
It’s not clear exactly what you are paying for. A good cleaning contractor will provide you with a list of agreed tasks that will be completed for the price you are paying.
A cleaning contractor is only as good as the staff it employs. They should be punctual, polite and professional – if they are not, you have a problem. Surly and uncooperative staff may be the result of an individual’s substandard work ethic or it may be symptomatic of a company that doesn’t value its employees. Either way, they are not going to provide you with the service you are paying for.
The cleaning is not of a high standard. This could mean that the staff are poorly trained or don’t have the necessary equipment to do the job properly. It could also mean that your contractor is more interested in taking your money than supplying you with a top-notch service.
Plenty of excuses but nothing is getting done. There may well be problems during the lifetime of any contract but a reputable cleaning company will do its best to correct things. If problems persist or continue to multiply without much being done, you should consider terminating the contract because things are unlikely to get better.
You get charged for cleaning that was a) not completed or b) not agreed to. This can be the fault of the staff working on your office or the contractor adding things onto your bill to make a little extra money. Be sure to challenge any discrepancies.
Standards drop shortly after the contract begins. Maintaining a reliable service is something all good cleaning contractors should be concerned about. Your contractor may have overstretched himself and doesn’t have the time to devote to your office or it’s something more endemic within that organisation.
Difficulty contacting the company if there is an issue. We’ve all suffered from poor customer service and it can be frustrating if your concerns have nowhere to be voiced. If you are consistently unable to get hold of your contractor, they can’t be too concerned about your welfare.
Lack of flexibility. Providing a good professional service nowadays requires a degree of flexibility. There may be times when you need your cleaning contractor to come in later or earlier. A good company will do its best to meet your requirements with the minimum of fuss.
Always be sure to check out a cleaning contractor before you sign on the dotted line. Ask for a list of companies they already deal with and contact a random selection to see how they have found the service. Read your cleaning contract carefully and make sure the agreed work is what you require. And finally, take your time – it may not seem like the most important thing for your business but you don’t want to spend valuable time chasing after your cleaning contractor when your time could be better spent doing other things.